Refund Policy

This Refund Policy clearly defines the standardized return and refund rules for all orders placed on our official website. It applies to all hair care, tanning & sun protection, body care, and facial skincare products sold on our platform. Our core goal is to provide transparent, fair, and customer-friendly after-sales services to protect the legitimate rights and interests of every global customer. By placing an order on our website, you fully agree to the terms outlined in this refund policy.

All products in our store enjoy free worldwide shipping with no hidden shipping fees or additional charges. All orders will be processed and shipped within 1 to 3 working days after order confirmation. We implement a unified global delivery standard for all regions, with a fixed delivery time of 6 to 12 days. Please note that expedited delivery service is not available for all orders, and the above delivery period is universally applicable to all domestic and international shipments. All order transactions are settled in United States Dollar (USD) as the exclusive currency.

We support a 60-day return service for all eligible products. Customers can submit a return application within 60 days from the date of receiving the ordered goods. To qualify for a return, the products must be in unused, unopened, and original condition with all original packaging intact, ensuring secondary sales are not affected. Any products damaged due to personal misuse, improper storage, or artificial damage are not eligible for free return and refund services.

Once your return application is successfully submitted and reviewed, and the returned goods are received and verified by our warehouse team, we will initiate the refund procedure immediately. All approved refunds will be processed and credited to your original payment account within 5 to 10 working days. The specific arrival time may be slightly affected by the processing cycle of your payment platform, which is beyond our control.

All eligible returned products will receive a full refund of the product purchase price. Since all items include free shipping, no shipping fees will be deducted or refunded separately. We do not provide partial refunds for unused products. If your order includes multiple items and only part of the products are returned, we will refund the corresponding amount of the returned eligible products in accordance with the unified USD settlement standard.

The following situations are not applicable for return and refund services: Products that have been opened, used, damaged, or lost original packaging without quality problems; Products damaged due to human factors, improper use or personal storage; Return applications submitted beyond the 60-day valid return period; Customized products or promotional gift items specified as non-returnable.

We reserve the right to update and adjust this Refund Policy at any time to adapt to business optimization and service upgrades. The revised policy will be officially published on our website and take effect immediately. Continued use of our website and services after policy updates means you accept the latest policy terms.

If you have any questions about return applications, refund progress, policy interpretation or other after-sales issues, please contact our professional customer service team through the Contact Us page on our website. All official contact channels are displayed on the Contact Us page, and we will provide you with timely and professional after-sales support.