Customer Service Policy

We are fully committed to delivering thoughtful, reliable and customer-oriented services for all shoppers. Specializing in hair care, tanning & sun protection, body care and facial skincare products, we always put your shopping experience at the forefront. Every service rule we set is designed to create a transparent, convenient and reassuring shopping environment, and we strive to solve your inquiries and demands with professional and efficient support throughout your shopping journey.

Free shipping is available for all items in our store with no hidden delivery charges. After your order is successfully placed, our warehouse team will process and dispatch your packages within 1 to 3 days. We apply a unified delivery standard for all global regions, and the general delivery period ranges from 6 to 12 days. Please be advised that expedited delivery service is not currently provided, and the above delivery timeline is applicable to all orders universally.

To simplify the payment process and ensure consistent transaction standards for global customers, United States Dollar (USD) is set as the only accepted currency across our entire website. All product prices, order settlements and related transactions will be calculated and completed in USD, bringing you a smooth and standardized payment experience.

We offer a flexible return service to protect your legitimate shopping rights. Customers are allowed to apply for returns within 60 days after receiving the goods for eligible products. Once your return application is verified and approved, the corresponding refund will be issued within 5 to 10 days. We follow standardized operational procedures to guarantee that every return and refund process is handled properly and timely.

If you have any questions about products, orders, delivery, returns or other service-related matters, please feel free to get in touch with us via the Contact Us page. All available contact methods are displayed on that page. Our service team will attend to your messages and provide proper assistance as soon as possible. We welcome all your feedback and suggestions, which help us keep improving our products and services continuously.